Order Fulfilment:

Dispatch times depend on the nature of the items ordered. 3D printed items are printed and finished to order. Please allow 1-3 business days from receipt of full payment for order dispatch. In the case of courier delivery, you will receive track and trace information when the item is shipped to enable you to track your order. If your order does not arrive after 7 business days, please contact us and we will immediately work on rectifying the problem.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.

Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.In the event that the customer’s product of choice is not available, Anderson’s Own will notify the buyer with alternative options. These options may include the purchase of a different design, delivery at a later specified date or time, or cancellation of the order.

Shortages, Damaged or Loss in Transit:

Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for Anderson’s Own (hereinafter referred to as ‘the seller’) to investigate the claim.

Goods leaving our premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

(a) Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier’s note has been received.

(b) Should there be a shortage or visible damage to outer packaging the carrier’s note must be endorsed accordingly.

(c) Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition.

No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller, details of any claim should be advised to the seller.

If your order is damaged upon arrival please notify Anderson’s Own immediately via the Contact page.

Force Majeure:

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an ‘act of God’, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller’s control.

International Orders (outside of NZ):

Anderson’s Own does not currently accept orders destined for locations outside of New Zealand through the website shopping cart system per se. However, we are happy to provide a quotation for shipping to locations outside NZ for small items only – but reserve the right to decline overseas orders at our discretion.

Goods and Services Tax:

All goods and prices on Anderson’s Own are listed in New Zealand Dollars (NZD) and include 15% GST (Goods and Services Tax). This tax is not applicable to any international orders we undertake to fulfil (some exceptions may apply eg. Australia).

Please also refer to our Terms and Conditions page.

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